Forum Discussion

HDTV_Guy's avatar
HDTV_Guy
Contributor
5 years ago

Erratic cable modem power levels

My Arris SB6183 status page is showing very erratic levels during the day and every 24hr. As you can imagine, speed test (wired and wireless) are inconsistent. I'm also seeing the same fluctuation in...
  • HDTV_Guy's avatar
    HDTV_Guy
    5 years ago

    Yikes...signals are getting worse over the past 24hours. 

Allan's avatar
Allan
Moderator
@HDTV_Guy, The modem is reporting poor signals at this time. Since you have already checked your connections and tested without splitters, I recommend having a tech come out and take a look. Please send us an email with your full name, address, and a link to this thread to cox.help@cox.com so we can schedule the tech appointment on your behalf. Thanks. -Allan, Cox Support Forums Moderator
HDTV_Guy's avatar
HDTV_Guy
Contributor
5 years ago

So your initial conclusion is that there is something between the pole and modem that would cause this level of daily power fluctuation? I just dont want to waste anyone's time if it turns out to be something from the pole to back office.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @HDTV_Guy, The tech will be able to determine where the issue is at. If it is down the line, the tech will submit a ticket to our maintenance team to address the situation. -Thanks. -Allan, Cox Support Forums Moderator.
    • HDTV_Guy's avatar
      HDTV_Guy
      Contributor
      5 years ago

      Ok..Done... thanks