Forum Discussion

priapus14's avatar
priapus14
New Contributor
8 years ago

Email on Galaxy S8

This is to kind of set up the scenario: I changed my password a couple weeks ago but my laptop is still able to download with the old password. Jump to yesterday 1/2/2018 and my phone (Galaxy S8) said that it could not connect to server. I typed in the old password and it wouldn't connect. After a bit of frustration I deleted the account off my phone and tried to set it back up. Now I get "The username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your setting or contact your service provider" How do I fix this and get my email back on my phone using the current login and password for my primary account? I have had this account for about 17yrs and is my primary use account. I know it's kind of 2 problems in one but any assistance would be appreciated. Thank you Mike
  • MichaelJ's avatar
    MichaelJ
    Moderator
    8 years ago
    Hi Mike, using your current password, are you able to login to your Cox Web Mail account on the Cox website using the web browser on your phone?
  • priapus14's avatar
    priapus14
    New Contributor
    8 years ago

    Yes I am able to log in from my phone on webmail using my current password. I was wanting to set up my email to download to my phone to I wouldn't have to log on every time to check email.

    I am able to download email for my other cox account.

    I just want this account to work on my phone again because it's my primary account that I use.

    Mike

  • MaryF's avatar
    MaryF
    Former Moderator
    8 years ago

    Hi priapus14,

    We'd like to take a closer look at your email account.  Please send us an email at cox.help@cox.com with your full name, street address, and the affected email address.

     

  • MaryF's avatar
    MaryF
    Former Moderator
    8 years ago

    Hello priapus14,

    I've replied to your email.