Forum Discussion

ChandlerAZ85224's avatar
ChandlerAZ85224
New Contributor
3 years ago

Dropping Internet Intermittently. Modem poor signal. Poor downstream power level and high error.

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 1 783000000 Hz ...
TiffanyR's avatar
TiffanyR
Former Moderator
3 years ago
Hello ChandlerAZ85224,

I am so sorry to hear that you are experiencing intermittent interruptions in your service. That would be very frustrating. We want you to have service that you can rely on. When experiencing signal issues, the first step should be to check the connections within the home to make sure that nothing has changed that could interfere with the signal getting to the modem/gateway. When you have a chance, can you go through the steps below to ensure everything between the connections is secured?

Check the connections to ensure they are all secured and the cables are undamaged.
If you are using a splitter, bypass it by connecting the coaxial cable directly from the wall outlet to the modem.
If you are using an amplifier in the home, check that it is secured and the light is lit to the AC adapter.
Make a wired connection by plugging an Ethernet cable directly from the modem/Gateway to the device.
Reboot the modem/Gateway by unplugging the power for 30 seconds and reconnecting it.
If the issue continues after these steps, can you email my team at cox.help@cox.com with your name, address, and a link to this thread?

Tiffany R.
Cox Support Forum Moderator
  • ChandlerAZ85224's avatar
    ChandlerAZ85224
    New Contributor
    3 years ago

    I did the checks and still have the issue.  Looks to be getting worse:

    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
    1 Locked QAM 256 1 783000000 Hz -4.2 dBmV 40.3 dB 975 4925
    2 Locked QAM 256 2 789000000 Hz -4.7 dBmV 40.3 dB 732 4041
    3 Locked QAM 256 3 795000000 Hz -4.9 dBmV 40.9 dB 403 2998
    4 Locked QAM 256 4 801000000 Hz -4.9 dBmV 40.3 dB 642 3042
    5 Locked QAM 256 5 807000000 Hz -5.0 dBmV 40.3 dB 470 4029
    6 Locked QAM 256 6 813000000 Hz -5.7 dBmV 40.3 dB 1005 4859
    7 Locked QAM 256 7 819000000 Hz -6.5 dBmV 40.3 dB 825 5198
    8 Locked QAM 256 8 825000000 Hz -6.9 dBmV 38.6 dB 687 5934
    9 Locked QAM 256 9 831000000 Hz -6.5 dBmV 40.3 dB 721 5377
    10 Locked QAM 256 10 837000000 Hz -6.2 dBmV 40.3 dB 721 6255
    11 Locked QAM 256 11 843000000 Hz -6.9 dBmV 38.9 dB 958 3931
    12 Locked QAM 256 12 849000000 Hz -7.7 dBmV 38.9 dB 864 4261
    13 Locked QAM 256 13 855000000 Hz -8.0 dBmV 38.6 dB 868 7262
    14 Locked QAM 256 14 861000000 Hz -7.5 dBmV 38.9 dB 819 5962
    15 Locked QAM 256 15 867000000 Hz -7.0 dBmV 38.9 dB 1414 6509
    16 Locked QAM 256 16 873000000 Hz -7.4 dBmV 38.9 dB 769 7215
    17 Locked QAM 256 17 879000000 Hz -8.4 dBmV 38.6 dB 1785 5248
    18 Locked QAM 256 18 885000000 Hz -9.2 dBmV 38.9 dB 1156 5863
    19 Locked QAM 256 19 891000000 Hz -8.7 dBmV 38.6 dB 1186 7018
    20 Locked QAM 256 20 897000000 Hz -8.2 dBmV 38.9 dB 2170 7264
    21 Locked QAM 256 21 903000000 Hz -8.2 dBmV 38.6 dB 19354 628457
    22 Locked QAM 256 22 909000000 Hz -8.9 dBmV 34.2 dB 33287 938983
    23 Locked QAM 256 23 915000000 Hz -9.7 dBmV 37.6 dB 286213 7015372
    24 Locked QAM 256 24 921000000 Hz -9.7 dBmV 38.9 dB 283020 6706063
    25 Locked QAM 256 25 927000000 Hz -8.7 dBmV 38.2 dB 1002 30639
    26 Locked QAM 256 26 933000000 Hz -8.5 dBmV 38.6 dB 173 2115
    27 Locked QAM 256 27 939000000 Hz -9.0 dBmV 37.9 dB 103 1427
    28 Locked QAM 256 28 945000000 Hz -9.5 dBmV 38.2 dB 165 1481
    29 Locked QAM 256 29 951000000 Hz -9.7 dBmV 37.9 dB 131 1968
    30 Locked QAM 256 30 957000000 Hz -9.5 dBmV 37.3 dB 84 2124
    31 Locked QAM 256 31 963000000 Hz -9.4 dBmV 37.6 dB 133 1489
    32 Locked QAM 256 32 969000000 Hz -9.5 dBmV 37.3 dB 132 1467