Forum Discussion

Gotcha29's avatar
Gotcha29
New Contributor III
9 months ago

Download speeds constantly drop to 30 mbps on a 500 mbps plan.

I am getting constant notice 16 and 24 errors on the cable modem. 3 channels get high corrected and uncorrected errors. I am unable to go a full 2 hours before it drops to 30 mbps. 
  • Gotcha29's avatar
    Gotcha29
    9 months ago

    It started up again so I had a tech come out it was a filter in the line so all this time it was a filter the tech pulled out :(.

junostarr's avatar
junostarr
New Contributor

No luck on my end yet. I have a tech coming by tomorrow, so hopefully my issue is suddenly resolved as well and I can cancel the tech visit.

junostarr's avatar
junostarr
New Contributor
9 months ago

To update, a technician came out and checked all of my personal equipment and found no issues(not surprising). They checked the main line on the street and told me they had to open a ticket to escalate the issue and someone would be out to fix it. Nobody has been seen since.

  • Allan's avatar
    Allan
    Moderator
    9 months ago

    Hello. We can look into that ticket for you. Please send an email with your full name, address, and a brief description of this concern to cox.help@cox.com.