Don't expect to actually speak to a manager if you request it or record information properly.

Hi Vincehall. The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. I apologize that in order to make any payment arrangements on a business account or speak about a past due balance, please contact our Collections Team via phone at 1-866-647-4482. - Lisa, Cox Support Forums Moderator