Forum Discussion

fayyy's avatar
New Contributor
3 years ago

Does Cox send you text messages asking you to call?

I received a text message from someone named Jill that supposedly works at Cox. Asking if we can talk.  704-774-3538.  They are requesting when they can call me to discuss my services. Is this legit? Seems really fake. 

2 Replies

  • Bruce's avatar
    Honored Contributor III

    Did you previously contact Cox about your service?  If not, ignore.  Even if it is Cox, Jill wants to sell you something you obviously don't need.

  • JonathanJ's avatar
    Former Moderator

    Sounds like someone is phishing. You have to opt-in to receive text alerts from Cox. Text notification preferences are only used for appointment reminders, data usage billing notifications, or order confirmations. This link will provide more information

    Jonathan J
    Cox Social Media Support Specialist