Forum Discussion

fayyy's avatar
fayyy
New Contributor
3 years ago

Does Cox send you text messages asking you to call?

I received a text message from someone named Jill that supposedly works at Cox. Asking if we can talk.  704-774-3538.  They are requesting when they can call me to discuss my services. Is this legit?...
704-774-3538
fake
text
JonathanJ's avatar
JonathanJ
Former Moderator
3 years ago
@Fayyy

Sounds like someone is phishing. You have to opt-in to receive text alerts from Cox. Text notification preferences are only used for appointment reminders, data usage billing notifications, or order confirmations. This link will provide more information www.cox.com/.../cox-text-messages-and-alerts-help.html.

Jonathan J
Cox Social Media Support Specialist