Forum Discussion

thejobdr's avatar
thejobdr
New Contributor II
4 years ago

Does cox always charge $100 for a replacing a faulty modem and not mention there would be a charge?

After repeated wifi outages and poor service tech support asked to send out a technician. Then three weeks later on the bill there is a charge fos "Internet Pro Connect" for $100. Does cox always charge $100 for a replacing a faulty modem and not mention there would be a charge?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    4 years ago
    @Thejobdr

    The purpose of the Cox Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.


    Jonathan J
    Cox Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Replaced a modem for a WiFi outage?  Do you have the Panoramic?  I'd think the charge would be included in your monthly rental fees.