Forum Discussion

IS_NULL's avatar
IS_NULL
New Contributor
4 years ago

DOCSIS Network Access Enabled Denied

North Phoenix here, with some history first.

Service at this residence for over two years, same setup, no changes, with exception of modem upgrade six months ago.

  • Home run from the "modem" the demarcation on the side of the house.
  • No splices, splitters, amplifiers between demarcation and modem.
  • There is a router on the LAN side of the modem, however it should not affect the DOCIS network.

No Internet this morning. 

  • Error on modem of "DOCSIS Network Access Enabled Denied"
  • Multiple resets of modem, no change in "error"
  • Only a single channel up and down locked.

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    Hello, I recommend temporarily bypassing the router and then check to see if you are able to access the internet. -Allan, Cox Support Forums Moderator.
    • IS_NULL's avatar
      IS_NULL
      New Contributor
      4 years ago

      Really? with DOCIS access denied, and only a single channel each direction locked?   👌🏼

      I will also mention the router is a pfSense box, so it is just a freeBSD computer on specialized hardware, I have shell access and not sure what the thoughts of putting a desktop OS are directly to the "modem." 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    Do you still have your previous modem from 6 months ago?  If so, install it for a test.

    • IS_NULL's avatar
      IS_NULL
      New Contributor
      4 years ago

      Yes, though unfortunately Cox no longer supports it. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        From 6 months ago?  What's its make/model?

  • Dave9's avatar
    Dave9
    Contributor III
    4 years ago
    Error on modem of "DOCSIS Network Access Enabled Denied"

    This indicates that the modem isn't properly provisioned on the network. It means just what it says: the DOCSIS network isn't allowing the modem to access the network. Very odd that you received a suggestion to bypass the router, as this has nothing at all to do with the router. Glad to hear they fixed it on their end.

    • IS_NULL's avatar
      IS_NULL
      New Contributor
      4 years ago

      I hear you, standard chatbot or Tier 1 support script response ...