Forum Discussion

IS_NULL's avatar
IS_NULL
New Contributor
5 years ago

DOCSIS Network Access Enabled Denied

North Phoenix here, with some history first. Service at this residence for over two years, same setup, no changes, with exception of modem upgrade six months ago. Home run from the "modem" the ...
Bruce's avatar
Bruce
Honored Contributor III
5 years ago

Do you still have your previous modem from 6 months ago?  If so, install it for a test.

  • IS_NULL's avatar
    IS_NULL
    New Contributor
    5 years ago

    Yes, though unfortunately Cox no longer supports it. 

    • Bruce's avatar
      Bruce
      Honored Contributor III
      5 years ago

      From 6 months ago?  What's its make/model?

      • IS_NULL's avatar
        IS_NULL
        New Contributor
        5 years ago

        The old "modem" was taken offline six months ago, but is not six months old. I will take a look in a bit, but Cox send emails and snail letters to upgrade or they'd send a new modem, change my plan and charge me for the modem.

        That's why I brought my own, and I do not want to extend my contract as I am moving out of service area within a year.