Forum Discussion

RDB_LA's avatar
RDB_LA
New Contributor
5 years ago

Days and days of "there is currently an outage"

For 7-10 days now my service has been sporadic at best, non-existent for most of the time. Gradually worsening so that today the modem, that fine useless overpriced Panoramic device you push onto eve...
Allan's avatar
Allan
Moderator
@RDB_LA, I do not see any area wide outages in your immediate vicinity at this time and your equipment is up and running. However, your modem is reporting a high amount of time out errors. Is it possible to try and temporarily bypass the splitter to see if there is any change? Also, are there any signal amps on the line going to the equipment? -Allan, Cox Support Forums Moderator.
spitts's avatar
spitts
New Contributor
5 years ago

I am having the EXACT problems. When talking to a customer rep, they stated that there were outings in my area and she couldn't do anything on her end or it would mess up my whole system. I've been without more than with since being forced to "upgrade to Contour". I sure hope my overpriced bill will reflect all my time without cable/internet. Cox has certainly put its customers in a headlock: must have to use anything, next they will add our electricity to the internet and we will be without electricity on the regular.

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Spitts. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator