Data Usage Monitor is flawed
I posted a week ago when I had a Sunday spike of 49 gb, which is unusually high for us. Yesterday...another Sunday I got a repeat performance, and I know for a fact I did not watch anything in exces...
Forum Discussion
Ive been on with customer service all day. I've been away for a month and I got an alert saying im at 85% of my allotted data and if I go over I will be charged. I stated that even when im home using it everyday (I work from home) I dont even come close to that high, yet im gone for a month and its nearly exceeding my limit. THEY DONT SEE A PROBLEM! And they are telling me that I would need to have a independent meter that shows differently. Cox is a bunch of scam artists and this is the SECOND TIME they have screwed me over
The spikes I'm seeing are inexplicable with our viewing pattern. Cox does *** in their reporting capacity. They should break it down to hourly data, not daily. It would help the consumer identify specific times of day that the spike is happening. Perhaps not in your case, which is very odd.
Let me guess...they suggested someone else may have been using your network. Laughable accusation at best.
Good luck...if it continues I'll send a note to the AG. Monopolistic, unaccountable companies are what the AG loves to stick it to.
