Daily Internet outages
To whom it may concern,
Ever since October 19th, every day except for 3, internet service has been interrupted between 6 to 7 PM. I currently pay for the 300M service and rent the modem/router, which is a significant monthly bill considering other internet options. Up until October 19th, this issue did not exist and I would first like to know why it is happening now. I really don’t wish to call and harass the fine people you have employed in the tech support call center every night and get discounts repeatedly every month (reducing your monthly profit margin), but if that is the only way to get this issue resolved then I am happy to do so.
In this modern age almost everything is done via the internet. This isn’t new technology by a long shot. If a company (Cox) has an issue such as this it makes me wonder how long it’s been since they’ve upgraded their technology. It is quite easy to research how much shareholders make on dividends…and just as easy to find out how much a CEO makes. If you cannot afford to upgrade technology and cannot raise your prices beyond a reasonable level without losing customers, then cut some overhead starting with the CEO. Or maybe find yourselves a new CFO or CTO that can manage their budgets and keep equipment up to date.
I keep praying that Tucson will take note of cities such as Philadelphia who offer free internet to their residents. Granted, it’s not the fastest but when issues such as this arise people still have connection to the internet…it is the information age after all. As it is, I can tell the time by the current quality of your service. I’ve been a very long-standing customer and have never experienced anything like this over the past 10+ years. I opted to post this (provided I have service – or submit it prior to 6PM) rather than harassing your tech support and billing departments. I have worked in call centers and I feel for those employees in times like this. Fix this issue or I will start demanding refunds.
