I am seeing quite a few intermittent t3 timeouts on your modem history. If you have already checked the cable connection and bypassed any possible splitters we will likely need to have a technician out to the home to investigate further. If you would like to setup a service call, you can email us at cox.help@com with your home address and a link to this thread.
Brian
Cox Support Forum Moderator
Hi @BrianM, Support Team,
Thanks for the reply. As I've mentioned in my post, I have had tech support out before, and more recent scheduled appoints were completely skipped/no shows by Cox field technicians. Twice in a row: one scheduled for 11/27/2019 from 3-5pm was a no show and then 11/29/2019 10-11am was also a no show.
The previous field tech's who came out prior to those no shows, assured me there is nothing they had the ability to do to fix the issue. Is there a special service call I can schedule where they can help and will actually show up?
Read my post please.
