Hi Nick999, since the 1007 W 1st St, Tempe, AZ address isn't listed at www.cox.com/hotspots, the Hotspot you were using is most likely a Cox Panoramic Wifi customer broadcasting a CoxWifi Hotspot from their gateway. If a CoxWifi Hotspot is still showing as an available network, I'm not sure why you can't connect to it. However, since this CoxWifi Hotspot isn't one hosted by a Cox or a Cox Business customer, there isn't anything we can do on our end in terms of troubleshooting. Residential customers have the choice of enabling or disabling their CoxWifi Hotspot. I'm sorry!