Cox's spam filtering **
I've been a Cox customer for 20+ years. I've always known that Cox's spam filtering was **, but it's worse that **, it's horrible.
I've tried hard to protect my email from spammers, but unfortun...
Forum Discussion
Spammers are very inventive, and are constantly creating new ways to get around Spam Blockers. Cox uses several spam reporting services to identify unsolicited email messages and senders. We use your reports (marking Webmail as Spam or Not Spam) to improve our Spam Blockers. Due to the high volume of email received, a personal response is not provided to each report. Please do not interpret a lack of response as a lack of action. We may never be able to stop Spam, but I believe we can make a difference by working together. -Becky, Cox Support Forums Moderator
Becky,
I'm not sure where you get the idea that I'm expecting a personal response from Cox, I'm not. What I EXPECT is for Cox to do a better job at blocking spam.
I've heard the response from Cox before that "We're doing all that we can". I don't believe that. I have multiple email addresses, and those providers do a much better job at blocking spammers than what Cox does. One of those email addresses is one that I manage myself with spamassassin. I get far less spam with that address.
Also, before Cox switched to the new webmail, I used to have more control over the blacklist. I used to be able to inspect the headers of the email and find the REAL email address that the spammer are using, not the spoofed one that it appears that the email is coming from, and add that to the blacklist. I was able to block a hell of a lot more spam thaN what I can now. The new webmail only allows me to add the entire email address and without being able to inspect the headers, I suspect that these are the spoofed addresses and not the real addresses.
Cox needs to do better. The only reason why I've been a cox customer for over 20 years is because I have no other option in my area. Cox better hope that another provider never comes along. They'll loose customers in droves.
Daryl
