Forum Discussion

Neuro2015's avatar
New Contributor III email addresses not receiving verification emails from


I have a couple of email addresses that I use. In's security settings, I want to set my email address to receive any security notifications or codes sent by Outlook to verify my account when I change a security setting in my Outlook accounts. But my Cox email accounts never receive them. In other words, I can't use my Cox email account to verify that I'm the owner of my account.

I've tried my different Cox email addresses and none of them receive verification codes from Outlook. I've checked my Webmail accounts, disabled all Spam filtering, checked Spam and all other folders...and still nothing.

But if I send normal email from my addresses to my addresses, those come through and vice versa.

Please advise how to resolve this or have Cox correct this blocking issue, since is a major provider of email services and Cox shouldn't be blocking them, especially security & verification emails.

Thank you.

1 Reply

  • CrystalS's avatar
    Former Moderator
    Hello, have you created tried creating a rule at or have you tried adding the email address to the contacts at Please email us the IP address to -Crystal Cox Support Forum Moderator