Forum Discussion

seper8tor's avatar
seper8tor
New Contributor II
6 years ago

COX won't update customer provided modems after screwing up Gigablast speeds....

I have Gigablast service that is now suddenly topping out at 300mbps DL and 5mbps UL.  Up until last week I had full 1000mbps speed DL and 40mbps UL.  My modem is a Motorola MB8600.  Its obvious that...
HuskerHeaven's avatar
HuskerHeaven
New Contributor

Any updates? Recently upgraded to gigablast from 300. Got a Netgear CM1000. Speeds capped right around 300 with a few above near 400 and a few low around 150. Tech came out, saw his meter check the line at 1.1 Gbps. Went and got the MB8600 thinking it was a firmware issue on the Netgear. Same issue. Right around 300. Checked connected to router and modem direct. No change. Using Surface Pro 4 with docking station that has gigabit port. I had more stable internet at 300 and a DOCSIS 3.0 modem. 

OpenBSD's avatar
OpenBSD
Contributor II
6 years ago

I wonder if you pay for Cox Customer Care which is $10.00 a month that they've been pushing if your internet bandwidth will miraculously go up. Seems to fix Cox email problems.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, we value your feedback, as well as your continued devotion to our products and services. There is no correlation between a customer purchasing Cox Complete Care and their internet bandwidth. I have included a link with some additional information about the Cox Complete Care program.

    www.cox.com/.../cox-complete-care.html

    -Kevin M. Cox Support Forum Moderator