Forum Discussion

ks1's avatar
ks1
New Contributor
4 years ago

Cox won't admit email problem

My incoming emails are being kicked back to the sender or some emails are coming a day late.  I tried to talk to 2 customer service reps who did not know as much as I do.  Very disappointing.  This i...
Superbigwaff's avatar
Superbigwaff
Contributor
4 years ago

ks1 / drichmond 

Is it safe to assume you both are using Cox email service, i.e. (at) cox.net? Without providing any error messages or bounce back emails, it's impossible to offer help.

  • drichmond's avatar
    drichmond
    New Contributor II
    4 years ago

    There are no error messages or bounce back emails.  The iOS native email app just stops working 1-2 hours after the account is added to the phone.  It acts like it's sending email.  It acts like it's checking email.  But new messages that are clearly sitting in the inbox (as visible on the web client) don't download.

    This is ONLY in the native IOS 14+ email client.  3rd party email clients on the iPhone work fine with this very same cox.net account so I'm assuming the problem is on Apple's (or possibly Verizon's) side.  I've opened support requests with them.