Cox Webmail marks non-SPAM emails as SPAM
Cox Webmail continues to mark emails as SPAM, even when they aren't SPAM, but they let ones that are SPAM through. I have marked them as non-SPAM, but cox continues to send them to the SPAM folder. I...
Forum Discussion
they screwed my email up last july. i am STILL telling them that this one particular travel site is NOT SPAM! and they don't like me getting mail from feinstein or harris! hummm...and why would anyone think that marine toys for tots is spam?? yet i have had spam supposedly from cox on several occasions in my inbox.
early on i tried setting up filters to let ANYTHING with certain words through. they were putting all my amazon order notifications in spam...at christmas!!
i think they are using us as free labor to build the data base. i actually had 2 spam emails today both sent twice, and once they went to spam, the duplicates came to my inbox.
there is no rhyme or reason.
They sent an email from a local funeral home to my spam folder. The email was a reminder of someone's first anniversary of their death date. I couldn't even click the links to see the notice on the site because now all my "spam" emails are encrypted with lines thru links. I can't click on anything. I have settings on No Spam Filtering which "should" send all emails to my inbox but it doesn't. True- no rhyme or reason.
vlkinva, i think they do that because they really think it's spam and the links might be dangerous. but from your spam folder you can click the email, then click the "thumbs up" button & it automatically send notice to thisisnotspam (allegedly) and after a refresh it will show in your inbox. i hate that i now have to do that several times a day when i only used to have to check once a week, but it allows you to deal with the email.
I have clicked the "thumb up" on spam emails but if the person replies back it still goes to spam so I give up on that. The lines thru the links just started I guess in last 2 weeks. None of the spam emails had them before. I also click on the button Show Images (I think that's what it says). Lines are still there. If they send the email to spam then let me decide if I want to click the links. I just don't understand why all this is happening. A well known and I assume knowledgeable company like Cox shouldn't have these problems. I have yahoo emails too and don't have any of these problems there.
- Vlkinva, I understand you'd like to delete the spam folder and your suggestion has been shared with leadership. Disabling of links and images in mail marked as spam has been done for your protection. With the message in you spam filter opened, please click the menu hamburger at the top right and mark the email as Not spam. This helps tech the spam filter what messages you want to keep. You can also click on the sender's display name to add them to your address book. -Colleen
- Social Transplant Are you seeing the issue using a third party app or webmail? Would you check the spam filters at https://myemail.cox.net to see what is setup there? For more information about the settings, please check out the following link for more details. www.cox.com/.../secure-email.html Mark M. Cox Support Forums Moderator
since cox messed up my email, i've had to use webmail to start. i need to check spam several times daily and i sort thru the stuff i consider spam or annoying and opt out of as much as possible. after i have gathered everything pertinent i download to my 3rd party mail client. so, webmail. yes.
i long ago i deleted everything in my spam settings. some were keeping me from getting things...like amazon...and I DID NOT PUT THEM THERE! i do have some blocked senders which i DID set up, but no filters.
sorry for the delay. out of town. that's when i HAVE to depend on webmail.
i will say the spam filter IS catching more obvious spam now. the stuff from nigeria, the FBI, etc. but i do get spam ads which i think are from the same domain (see colleen...and i have not verified but the opt outs are the same format) and opting out of one, just gets me sent a different one, but i always report it as spam...to cox & uce.
but just today, it spamed kamala harris again. and they REALLY don't want me to get mail from hillary!! can a filter be partisan???
this is an internal cox issue. not my settings.
- Socal Transplant, When you blocked the domain, did you do this on Cox or the third party app? We need to know where this is coming from. Mark M. Cox Support Forums Moderator
