Forum Discussion

VegasOBie's avatar
VegasOBie
New Contributor
3 years ago

Cox slowing down Internet during the day

Las Vegas 89123.

Cox UPGRADED our internet two weeks ago.

Now my 1 Gig service that only reached 300Meg when up to 600Meg BUT!

BUT now it's speed is maybe 600 Meg in the Morning and slows all day to around 30 Meg by evening.

This is now happing EVERYDAY.

I called COX and got the ' Is your equipment more that two years old question." 

Motorola 8200 DOCIS 3.1and AC-5300 router.

600Meg in morning and 30 Meg at night, NOT my equipment problem.

Anyone else seen this NEW problem.

Funny I had at least a STEADY 300 Meg before the HUGE NEIGHBORHOOD UPGRADE!

I'm paying for 1 Gig service and now getting 30 Meg service.

2 Replies

  • CrystalS's avatar
    CrystalS
    Former Moderator
    Hello @VegasOBie,

    This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator