Forum Discussion

dondino's avatar
dondino
New Contributor
2 years ago

Cox Security Suite for Mac

I cannot get this installed on my Mac.  It keeps telling me the serial number I entered (which is provided by COX) has already been used.  Did this with a dozen serial numbers (each time COX generates a new one) and have tried entering random letters/numbers, same results.  Cox support is worthless, they wanted to try to charge me $10 for the advanced support to get this installed!  This has been going on for MONTHS.  At one point Cox directed me to contact McAfee, which I did and they told me COX has to help me, they have a dedicated team, blah blah.  Anyone have any advice?

    • dondino's avatar
      dondino
      New Contributor
      2 years ago

      Thanks.  That's the direction I'm leaning.  It's just annoying as hell that they provide this product for me to use but due to their incompetence, I have to go buy something else.

      • WiderMouthOpen's avatar
        WiderMouthOpen
        Esteemed Contributor
        2 years ago
        I have to go buy something else

        You don't have to buy anything. there are lots of free option. There was a time when Macs didn't need anti virus. How times have changed.

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    The reason Cox Support is useless, is Mcafee is supported by Mcafee. Cox can provide BASIC support, but this is something on Mcafee's end, Not Cox's. You are angry at the wrong group. 

    • dondino's avatar
      dondino
      New Contributor
      2 years ago

      Read my entire post.  I contacted McAfee on multiple occasions and they insist they can do nothing about it and I have to get support from Cox.

      • Darkatt's avatar
        Darkatt
        Honored Contributor
        2 years ago

        Cox, has to escalate you to a special number they have for Mcafee advanced technical support.