Cox Rep lied to me
When I was setting up my account 6 months ago, I was told I would need to enter a 1 year service agreement to get the internet speeds I wanted. Im a seasonal firefighter and I'd only need services for 6 months. I told this to the representative and I was assured that there was not going to be a cancellation fee because Cox doesn't provide services in the area I work. This sounded strange to me and I repeatedly asked for her guarantee that was true. She acted annoyed that I didn't believe her and she told me it was Cox policy. Here I am 6 months later, I cancelled my services and am being charged 65 dollars for cancelling early. When I brought up my interaction with the earlier representative, I was told that I was lying and that no one would say that. Pretty infuriating interaction. Not sure what recourse I have if any.
