Forum Discussion

360bluejay's avatar
360bluejay
New Contributor
3 years ago

Cox refuses to provide service to my address. Cox is the only cable service provider in my rural area. Homes all around me have Cox service. My home was skipped by the cable company when they laid in the cable. NOW they demand that I pay thousands of doll

Cox is the only cable service provider in my rural area. Homes all around me have Cox service. My home was skipped by the cable company when they laid in the cable. NOW they demand that I pay thousands of dollars to bring the cable to my home. 100 feet away. Thousand of dollars.
My opinions are NONE. Cox is not budging.
Big Corporate cares not for the long senior citizen. It's my fault.
You think you have bad service from Cox. Try NO SERVICE.

  • blackeneth's avatar
    blackeneth
    New Contributor III
    3 years ago

    How many "thousands of dollars"?  

    I would expect it to cost a $2000 - $3000.  

    You could get your own quote to:

    1) dig a 100 foot trench to a depth of 3 feet

    2) lay in conduit (1.5" inch -- but check with Cox for their preferred size). 

    3) pull underground rated coaxial cable through the conduit (although check with Cox -- they may prefer to pull their own cable).

    If you can get the trench and conduit laid cheaper, I'm sure Cox will work with you to hook you up. 

    • 360bluejay's avatar
      360bluejay
      New Contributor
      3 years ago

      Believe me, thought of this. Have ask Cox if they would work with this idea. Have yet to hear back. This idea would be close to 200 feet of undergrounding, going under fences and skirting a septic system. COX is fast on billing customers, but not so helpful with getting customers service hook up.  

      4G home internet is looking like my only option.

      • Becky's avatar
        Becky
        Moderator
        3 years ago
        Hi 360bluejay, I'm sorry for the difficulties you've encountered while trying to get Cox services installed, and I want to investigate this further on your behalf. Since I don't want you to provide your address on this public forum, please email your name and address to cox.help@cox.com. I'm happy to try and get you more details regarding your serviceability request! -Becky, Cox Support Forums Moderator