Forum Discussion
jcrane722
New Contributor
Hi Allan, After reading your post I unplugged my modem to reset it. I had not done that previously as I had been advised that it wasn't possible to reset it and that powering it down could cause issues. After resetting it I do have internet again. However, I'm still receiving text updates stating there is an outage in my neighborhood. So apparently there isn't an outage now, but Cox's internal system needs to be updated, as it's still showing there is one.
StephanieS
5 years agoModerator
Jcrane722
Glad to know you're back up and running! I can see that you are still considered to be in an outage area at this time. An outage can sometimes affect service without it being completely out.
StephanieS
Cox Support Forums Moderator
Glad to know you're back up and running! I can see that you are still considered to be in an outage area at this time. An outage can sometimes affect service without it being completely out.
StephanieS
Cox Support Forums Moderator
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