Forum Discussion
Brian
Cox Support Forum Moderator
- EMAW864 years agoNew Contributor
BrianM: Thanks for your reply. I'm confused with your answer. You state that any overage charges would be separate from your regular monthly internet plan charges. So that makes it sound like if you pay $59.99 per month for your normal plan, you could be charged another $100 in overage charges for a total of up to $159.99. However, then you mention the maximum of $100 in data usage charges would only be if you did not subscribe to any of our data plans. So that makes it sound like you are saying the exact opposite of your first sentence and that you would only be charged the difference of $100 from your normal monthly fee of $59.99. So which one is it? Also how can you be charged overage charges if you don't have a cox data plan? That doesn't make sense. Can you purchase an additional 500 GB block for just one month or just certain months you know your going to go over for $29.99? Does it automatically switch back to your normal rate for the next cycle or does the owner have to do that? Thanks
- MichaelJ4 years agoModeratorHi EMAW86, thank you for your inquiry concerning Data usage and Billing. The purpose of the Cox Forum is to allow customers to discuss technical topics related to Cox applications with other customers. If you need help with billing or other account-specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
You may find information here that is useful: www.cox.com/.../data-usage.html
-Mike J.
Cox Support Forums Moderator
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