Hi @Arik500
I can understand how important it is for you to watch every penny that you have during these turbulent times. Cox provides the Support Forums as a service to its customers to help them obtain technical support, exchange ideas, and get information relating to Cox products and services. Billing and account questions that require the sharing of personal information aren't suited for a public forum. We would like to help, please email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator