Absolutely horrible business practice! Not only do they not want to offer any help, they try to up sell me service, and charge me to have a tech come out to diagnose the issue, which is clearly on their end! They are not even allowing my post with full description of the issue, ping logs and modem logs!
Something wonky happened to your profile. Any ideas? You just clicked the "Click to Join" the Internet group today but that's okay. You can post without joining the group. But what happened to the previous activity? That's weird.