I also have a question about the transition. Now that the service (email), which we have been paying for, is moving to the free Yahoo platform, is Cox going to lower our service price? A significant part of Cox's responsibility is being pawned off to Yahoo and Cox's system will be saving quite a bit of resources. If our bill is not lowered, this will just be another fine example of "shrinkflation" where we continue to pay the same price for less service/product which just increases the company's profit for their shareholders.
Hi, there. I understand your concern. Our first consideration with this transition was to ensure there was a future for this ancillary service and Yahoo will provide that. Our email is provided as a free benefit for having signed up with Cox prior to 2019 and has never been a paid service (in the same way basic mail from Gmail and Yahoo are also free). I hope this helps explain. I must apologize, also for the lack of available information. All currently available information can be found at https://www.cox.com/emailmove but at this time we don't have any dates confirmed. Customers will begin receiving email communications 60 days prior to migration. Thank you so much for your patience with us.
When I signed up for Webmail 20+ yrs ago, I used my full name. Now, I don't want that info on Yahoo. How do I change my user name to something less personnal?
Hi, Jane. I'm sorry for the inconvenience. We no longer have any control over email and cannot add a new account or change your address. I wish I had better news. Yahoo may be able to help you set up a new account. All currently available information can be found at https://www.cox.com/emailmove.
Link isn't working:
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We can't find that page, but we can still help.
Cox Email service was not free, but is paid by subscribers as part of their cox internet service payment. It seems to me that Cox should reduce their price to reflect their cost savings....and the question remains: did Yahoo receive any compensation from Cox to acquire all of it's email users?
Chris, take your canned BS corporate responses and stick them where the sun don't shine. Cox sucks, always has and always will.
