I also have a question about the transition. Now that the service (email), which we have been paying for, is moving to the free Yahoo platform, is Cox going to lower our service price? A significant part of Cox's responsibility is being pawned off to Yahoo and Cox's system will be saving quite a bit of resources. If our bill is not lowered, this will just be another fine example of "shrinkflation" where we continue to pay the same price for less service/product which just increases the company's profit for their shareholders.
The answer from ChrisJ2 is disingenuous. Cox like any other for-profit business is not doing anything at their expense for the customer. I wouldn't expect it. Email service they were providing is no exception. Someone is paying for the "free benefit". Now if those costs are passed to those who signed up after 2019 then they should get the discount once Cox drops their email service and is no longer having to internally fund it. Of course providing email services costs Cox money. There's equipment, labor, software related expenses, transmission maintenance and capital costs to support internet which the email travels over. The question still stands and is completely valid. Will Cox lower the cost of their internet service to all of those who are paying for it once they drop their email service costs? We all know the answer.
I agree with you on the fact that Cox will be saving money now that they won't be paying for all you mentioned above. Email service is not free, but is paid by subscribers as part of their cox internet service payment. It seems to me that Cox should reduce their price to reflect their cost savings....and the question remains: did Yahoo receive any compensation from Cox to acquire all of it's email users?
Hi CherylD. Email service through Cox was at no charge and was a perk for having internet service with us. Cox decided to entrust an email provider such as Yahoo. To ensure the best email experience possible for our customers, we have decided to transition the email service and support of your cox.net email to Yahoo Mail. This transition lets you keep your email address, messages, folders, calendar, and contacts. After the move, Yahoo Mail will become your email provider and Cox will no longer manage or support your email services. There is no cost to continue to use the cox.net email address we are transitioning to Yahoo Mail. Yahoo Mail will help you stay connected by protecting your inbox with robust convenient security options including the following features:
Lisa, Cox Support Forums Moderator
I totally agree with you on this. Would also like an answer...especially since Yahoo doesn't seem to offer any support unless you have a paid email account, which is just more cost to us.
Hi, there. I understand your concern. Our first consideration with this transition was to ensure there was a future for this ancillary service and Yahoo will provide that. Our email is provided as a free benefit for having signed up with Cox prior to 2019 and has never been a paid service (in the same way basic mail from Gmail and Yahoo are also free). I hope this helps explain. I must apologize, also for the lack of available information. All currently available information can be found at https://www.cox.com/emailmove but at this time we don't have any dates confirmed. Customers will begin receiving email communications 60 days prior to migration. Thank you so much for your patience with us.
When I signed up for Webmail 20+ yrs ago, I used my full name. Now, I don't want that info on Yahoo. How do I change my user name to something less personnal?
Hi, Jane. I'm sorry for the inconvenience. We no longer have any control over email and cannot add a new account or change your address. I wish I had better news. Yahoo may be able to help you set up a new account. All currently available information can be found at https://www.cox.com/emailmove.
Cox Email service was not free, but is paid by subscribers as part of their cox internet service payment. It seems to me that Cox should reduce their price to reflect their cost savings....and the question remains: did Yahoo receive any compensation from Cox to acquire all of it's email users?
Chris, take your canned BS corporate responses and stick them where the sun don't shine. Cox sucks, always has and always will.
