Forum Discussion

jimshoot's avatar
New Contributor II
2 years ago

Cox Email Delivery Times

We have been Cox subscribers for many years and overall are pretty satisfied with the service (TV, phone and Internet). Today, however, email messages that I wrote around 7am and copied my wife on didn't arrive at her computer on the other side of the house until 1 pm. What could possibly cause a 6 hour delay in delivery?

2 Replies

  • WiderMouthOpen's avatar
    Esteemed Contributor

    You could look at the email headers for the time sent and see if it was the sending or the receiving that was delayed. Not the first time I have heard of this complaint though.

  • Darkatt's avatar
    Valued Contributor III

    Actually, while we have become accustomed to email; being almost instantaneous, the RFC specification for email requires delivery within a 24 hr period. As long as the email is received in that time from, from sender to recipient, it's  within specifications.