Cox DHCP will not assign WAN IP address after outage
I’m a Cox gigablast customer (direct fibre into the house to the modem). There was an outage today and was told it was resolved. After multiple resets of the fibre modem, routers, direct connect etc I still am unable to get a new IP address assigned to my modem from Cox. Called into support and was told it requires a tech to come out and was initially told a tech wasn’t available until Sept 2 which clearly doesn’t work. Thankfully the tech was great and got me an earlier date. However is it true that it requires a tech to come out to release and renew an IP address? Is this not something that can be done remotely? As a former network admin myself I can’t understand this.