Hello @Greywolf22
As you know, to release and renew an IP address does not take a technician. All of our residential internet subscribers are assigned IP addresses, dynamically not statically. If a service appointment is needed it is not to establish or re-establish an IP address, it is for a signal issue. We have no way to give new IP addresses to any of our residential customers. As a network administrator, you probably know the old workaround of unplugging the modem and router for 24 or more hours and then reconnecting it in HOPES to get a new IP address, but you know that is not a guarantee.
I'd really be interested in looking into this for you. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
