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flambeau's avatar
flambeau
New Contributor III
2 months ago

Cox charging way more than everyone else, failing to provide reliable service

My third time coming here, I've done anything and everything to try and make my upload speed reliable.. but Cox is really hindering my ability to work by streaming to twitch with constantly giving me 2mb upload speeds when I'm paying now for gigabit internet. I've swapped to their modem/router panoramic stuff, i've purchased the highest speeds I can. For like a week they said they were working on an issue that was causing us not to get constant service, and it seems every few days they just yoink my upload rate and it goes from 16-20mb up to 2-4mb up. I can't stream with that. I am literally better off paying half the price for a different company that can give me a reliable 10mb up than having to constantly check my internets upload speeds. Of course this is my third time here, complaining about the same thing, again, paying them more money in hopes that the network just starts working again so I can continue working and building my channel.

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  • flambeau's avatar
    flambeau
    New Contributor III
    2 months ago
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    i went ahead and ordered t mobile 5g home internet, their low end typical rates are already higher than what i have 90% of the time w/ cox. I gave them like 3-4 months to sort this out and they seem not to really care. My new bill is going to be $60 which is half what Cox was charging me. I stream with someone who uses this service and their lowest offered speeds and he never has any issues unless there is some sort of natural disaster, but the cable goes down then anyway. I'm looking forward to not having to constantly worry if my speeds will be sufficient to stream. Shouldn't need to have that worry paying what i do.

    • bucky3231's avatar
      bucky3231
      New Contributor
      2 months ago
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      Sounds like we are all on the same page.  I have been on this venting 4 times as well.  I have also went ahead with T-Mobile it can’t get any worse,   I have used it for backup and has worked due to Cox being so unreliable.  But being down for 5 days is a new low for even Cox.   Rather be slower and running vs this joke of a service.  This is not just playing video games its costing me my living 

      • flambeau's avatar
        flambeau
        New Contributor III
        2 months ago
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        I work from home, and the internet works decent enough for downloading things, but my twitch stream actually generates me revenue, and I haven't been able to for multiple days now. Not being consistent when you're growing like my channel is at the moment can really cause you to lose your momentum. Anything is better than this. Not to mention I'm getting packet loss as well.

         

        It's incredibly silly to have 2mb upload while paying over $100 month for gigabit internet. I'm done being a sucker. Just randomly did a speed test on my phone's 5G, I get better speeds from that than I do from my Cox "service".

         

        This is all because Cox refuses to address their oversaturated nodes and split them. It's just disrespectful to their customers. Funny enough, the guy I talked to on the phone about if fiber was in my area said "Looks like cox has a monopoly out there".