COX admits they are having slowness issues

Hi Mkapos, I'm really truly sorry to learn that you had this interaction with our chat agent. Our network is built to handle peak use in the evenings and throughout the day. We’ve been working on a multi-year transformation of our infrastructure across the country, which includes deploying DOCSIS 3.1, taking fiber deep, and adding more upstream capacity to our network. In addition, the current network in place has enough capacity to handle the sudden shift in usage trends.

Do you have a wireless router attached to the modem? I'm not seeing any signal issues with your modem or any packet loss at this time. For further assistance, can you please include a link to this forum thread and email us at cox.help@cox.com? Here's some additional troubleshooting information:

www.cox.com/.../understanding-speed-test-results.html
www.cox.com/.../fixing-slow-wifi.html
www.cox.com/.../extend-wifi-range.html

-Kevin M. Cox Support Forum Moderator