Cox @ Tulsa OK
I'm currently at the 33h mark without broadband. Unscheduled outage. We're well past all the hopeful 'fixed by time' deadlines. Zero reasons given for the outage. Zero estimates now for how long this...
Forum Discussion
Hello, I am sorry you're in this ongoing outage. I understand this can be a problem and frustrating. We value your business and want you to have a good and reliable connection. I can say, we'll always work to resolve them as quickly as possible. Not all homes react the same way in an outage. Some homes may have intermittent or no connection and others may not be affective at all. This is the reason an automated credit is not applied to customers’ accounts, regarding outages. However, we do not expect customers to pay for services they are not receiving. If you'd like further assistance on this matter, please email us your “full” name, “complete” address, Cox pin and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
That's a non-response. And, no, I won't email, it's even less efficient than a text. Good thing you didn't suggest Morse code, I'm a little rusty, but I'd give it a go:
... _ _ _ ...
That's SOS.
Total number of times my Internet has had an outage due to loose or faulty wires or connections, ever: 0
Total number of times suggesting I check that & it fixed it: 0
