Forum Discussion

Aspire37's avatar
Aspire37
New Contributor II
5 years ago

Constant T3 timeouts for the last 3-4 weeks.

Hey everyone, For the last 3-4 weeks, I have been experiencing drops in my internet connection. I'll be in online meetings or just randomly browsing the internet and the internet will cut out. M...
Allan's avatar
Allan
Moderator
5 years ago
@Aspire37. I can confirm that the modem is reporting multiple time out errors at this time. Also, your upstream channel is reporting poor levels. I recommend having a tech come out and evaluate the situation onsite. Please send us an email with your full name and address to cox.help@cox.com so we can help get this issue resolved for you. -Allan, Cox Support Forums Moderator
  • mdprg__'s avatar
    mdprg__
    New Contributor
    5 years ago

    Facing the same issue in Irvine,CA. Getting garbled voice trasmitted to the other side is very embarrassing. SpeedTests show a decent up/down speed but the intermittent disconnects cause even basic audio communication to be a disaster. My Vzw data plan is more reliable than my Cox Home internet.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      5 years ago
      @mdprg__, Are you on WiFi or hard-wired directly to the modem when this happens. Are you using a VPN? For additional support, please email us at Cox.help@cox.com. -Kevin M. Cox Support Forum Moderator