Constant T3 timeouts for the last 3-4 weeks.
Hey everyone,
For the last 3-4 weeks, I have been experiencing drops in my internet connection. I'll be in online meetings or just randomly browsing the internet and the internet will cut out. M...
Forum Discussion
No, if you search for the T3 errors you can see almost a decade of inability for them to fix it. They will reset your modem, swap out coax, eliminate every splitter, and you can even be the first drop closest to their backend...and you will still get T3 and T4 errors. I suggest we have to get organized because they're obviously not willing to own the problem and fix it.
Today I got kicked from 3 meetings, rebooted 3 times, all with strong up channel and down channel S/N ratios. The moment Google or someone else provides an alternative, I am gone. My entire house is ethernet (no wifi for any computer, laptop or game console and I don't even turn wifi on the iPhones because Cox is either down or worse than AT&T 5g). I have a CCNA in Routing and Switching, so I'm very versed in local troubleshooting.
The sequence of events you described is 100% exactly what I went through around a year ago when I experienced severe packet loss and had to fight Cox for 6 months straight. It wasn't until I got an awesome field supervisor for my area to actually put me on ping plotter to see that there was something going on.
Hopefully with the current lockdown situation it'll soon be enough reason for them to actually check out our nodes.
You're right, this is getting ridiculous. I am tired of going through to reset, bypass, swap modem routine they run us through. It's their issue, not ours but they don't think we know this. This is frustrating, especially now, when everything I do is dependent on being online. You would think someone who works at Cox could help. Apparently not. Time to look for alternatives.
- Hi Johnschubert. This appears as if you may need someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
