Constant outages
Why am I experiencing at least one outage per day? I know it’s not on my end so I’m wondering what Cox is doing to try and fix this? I work from home and the outages everyday are effecting my work. I...
Forum Discussion
I do not believe they are doing anything except rebooting our equipment each time we contact them. I have been experiencing intermittent internet and cable tv outages for a month…. Very frustrating…. Reps are not helpful, Cox does not seem to care but no other service in my area so I am stuck… horrible service…
I experience the same thing. Every morning at about 2:39 AM the modem will lose connection, go into a reboot cycle, continually for anywhere from an hour to 4 hours. Support just suggests they send a tech which I may possibly have to pay a $75 fee if it is something on my end. once recovered its good for the rest of the day, I've disconnected from my internal network to no avail. Their problem, from the street to the modem is all their equipment.
From the street, to the demarcation point on your home, normally an audit box on the side or back of the home, is Cox's responsibility. From that point to the modem is billable.
Why wouldn't the connection to, and the modem itself be Cox's responsibility? It is still equipment provided by them. At most, I supply the electricity to the modem. If I owned the modem that may be true.
- Hi, Dunnm. If you use a rental modem, we can exchange it at a local Cox Solutions store with no appointment required. www.cox.com/.../search
If you seek an appointment or review of technical matters specific to your account, please send the full address and link to this forum post by email to cox.help@cox.com anytime. We'd be happy to help.
-Erica
Cox Forums Moderator
