Constant High Packet Loss, All Hops, ~10% Avg
Hi, I have been dealing with really high packet loss since about Thursday, which is making it impossible to work from home as well as disrupting entertainment, mostly video games. I have called and l...
Forum Discussion
I do indeed have T3 timeouts in my logs, and not just from restarts. I also set up a new modem today, so every piece of hardware and cable except for in my crawl space has been eliminated as a possibility.
How do I get Cox to fix this?
@RNJustis, Do you have any splitters or signal amps on the cable line going to the modem? -Allan, Cox Support Forums Moderator
Neither as far as I can tell. I can get into the crawl space tomorrow, there may be a splitter down there.
I changed my mind and decided I had enough time to go chase the line now - I did find a splitter in my crawl space, I removed it since it's entirely unnecessary. Appears to be a straight home run to the modem now. Problem persists.
- Hi RNJustis. It looks like we may need to schedule a service call. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can help. - Lisa, Cox Support Forums Moderator
