Constant disconnects
After 10 years of service at this address with hardly any problems, in the last several weeks my connection drops constantly and I've been having to reboot my modem five or six times a day. Cox sent...
Forum Discussion
Talon51,
I suggest scheduling another tech to come out. Here's why... the tech has the ability to assess the issues affecting your services and either resolve them or escalate them. The tech can contact his supervisor or teammates if he needs additional assistance. And, if he thinks there is a larger issue affecting your service he can input an escalation ticket. The tech can discuss the next steps to resolution and give you his contact information so you can be notified if needed.
Reach out to us through Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
Please include a link to your message in this thread.
Thank you,
Mike J.
Cox Support Forums Moderator
I suggest scheduling another tech to come out. Here's why... the tech has the ability to assess the issues affecting your services and either resolve them or escalate them. The tech can contact his supervisor or teammates if he needs additional assistance. And, if he thinks there is a larger issue affecting your service he can input an escalation ticket. The tech can discuss the next steps to resolution and give you his contact information so you can be notified if needed.
Reach out to us through Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com.
Please include a link to your message in this thread.
Thank you,
Mike J.
Cox Support Forums Moderator
