Forum Discussion

khpatel's avatar
khpatel
New Contributor
5 years ago

Constant cox internet outage - disconnects 20-30 times a day lasting from 30 sec to 1 min

Constant cox internet outage - disconnects 20-30 times a day lasting from 30 sec to 1 min 2 time tech visited and did something to the cable that's coming in but no help.  issue is still same, ev...
kyros
tiffany
CT-Customer's avatar
CT-Customer
New Contributor
5 years ago

Techs should test signal strength and signal noise ratio before it enters your house and then at your modem.  Could be bad before it reaches your modem.  This was my issue and they made adjusts to box by the street, and eventually had to also replace line to house.

  • khpatel's avatar
    khpatel
    New Contributor
    5 years ago

    Ok thanks for update and as I mentioned before tech came 2 times and didn’t do anything. 

    now I had signed up for cox complete care, so looks like scam anyway that I have to pay them to fix cables or box on the street.

    • ChrisL's avatar
      ChrisL
      Former Moderator
      5 years ago
      There's no charge for repairs made outside of the home. Cox Complete Care is offered for customer that wish for inside wiring issues to be covered during service visits.

      -Chris