Consistent ~5% Packet Loss (Connecticut)
I'm a Cox customer living in CT. I have been experiencing packet loss for the past few weeks. It does not appear to be on my end. Below I'll post MTR results (I am pinging a Blizzard game server).
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Forum Discussion
One last update. Checking the event log of my modem, this event happened at 6:47 P.M. tonight:
| Mon Dec 02 18:47:32 2019 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=bc:2e:48:d8:67:e9;CMTS-MAC=00:27:90:ff:f4:e9;CM-QOS=1.1;CM-VER=3.0; |
What could this mean?
- Hi Ryan, A T3 timeout indicates a break from communication with the equipment, meaning, your modem stopped receiving the downstream signal for a brief moment. I was reviewing the MTR from 06:30 pm, and you mentioned this was on a hard-wired connection. Are you able to bypass the wireless router and run the ethernet cable directly to the modem? This will help us determine whether or not latency is taking place on our network. Fluctuations in latency on gaming servers, outside of the Cox network, is beyond the scope of our support. -Kevin M. Cox Support Forum Moderator
Any fix or update to your daily issue? Looking for advice on my similar issue: forums.cox.com/.../daily-intermittent-connection-loss---louisiana
