I would check the IPs on your devices and see what 177 is. There should be a way to find out it's MAC address in wireshark or look at your Panoramic app. You can look up the MAC here to tell you the manufacture. If no vendor comes up, it's probably a randomized MAC, which usually means a Apple device. I don't know how it's related to your issue, but it's suspicious so worth looking into.
As for the new data, looks like the issue is on hop 3 which is past the CMTS so I don't think a local tech can fix it. It's also less then 1% packet loss so you will hit more red tape. The 50% packet loss is a red herring. If it was real packet loss, you would see it at the next hop. This is called ICMP de-prioritization. Try changing the traffic type to TCP/UDP and see if there is any difference.
Also, you don't need to use Imgur for pingplotter. You can post the link directly from File > Sharing > Create sharing page. It's the other images you uploaded that are difficult to see.
That 177 is my Xbox. This first ping plotter is for UDP for Xbox.com. https://share.pingplotter.com/ikoWvsbbfoN
This is TCP with HTTP selected, wasn't sure if I was supposed to tick DNS or Http.
https://share.pingplotter.com/QySpd7yAFFW Just goes straight to 100% packet loss so I must be doing something wrong with the TCP test?
Your help is super appreciated for real.
Hi, there. Thank you for your inquiry. The provided information is only showing one dropped packet and no uncorrectables, though I am glad to help you determine what the specific issue might be. Please email us at cox.help@cox.com with your physical address, full name and Cox PIN. We would be able to examine the node and help you better determine the source of your issue.
Trying to charge me $20 more to try my older router and see if that's the issue. Telling me I paid one price before when I clearly have never paid that. I've really been trying to just resolve this issue with no problems with you guys but this is insane right now.
We can swap that modem for you without levying a charge, unless the panoramic rental was part of the special pricing. I am so sorry that was your experience. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
