Connection Stability Issues
I'm having connection hiccups at certain times in the day that last 10-15 seconds. This started happening a few months ago. Before then, with the same setup this issue never occurred. A technician ca...
Forum Discussion
Hi Yungsuavesebastian, welcome to the Cox Forums! Your modem is reporting packet loss. Are there any splitters or extra connectors on the coax cable that connect the modem/gateway to the cable outlet? Re-seat the coax by unscrewing the cable from the back of the modem and then screwing it back on. If the hiccups continue, I suggest trying a different modem/gateway. Since you use a Cox gateway, you can bring the gateway (and the power cord) to a Cox Solutions Store and swap it for a different device for no charge. If the issue continues, or if you prefer to have a Cox tech install a new gateway for you, I suggest a service call. If you'd like my team to schedule an appointment for you, email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
