Connection issues daily
I've been experiencing connection issues during the hours of 4 p.m. PST till 10 p.m on average, and this is nearly a daily occurrence. All the support repeat the same copied paste responses, while nothing gets resolved.
Issues I've experienced are:
High ping spikes 500-1000ms
Dropped connections, and DNS servers failing to respond.
Up to 50% packet loss depending on what online services I'm using.
Speed drops from 300Mbps to about 12, while upload remains the same.
Cable modem page showing large number of uncorrectables sometimes, during these lag spikes usually. (I had a tech check out my equipment for ingress and it was fine.)
Outside of these hours it seems to work fine, without any issues usually. I've been pretty much forced to tether with my phone If I want stable internet during these hours. I'm not sure posting here will solve anything, since making calls and having a tech come out didn't.