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Aanthar's avatar
Aanthar
New Contributor
5 years ago

Connection drops for 1-10 seconds every 1-2 hours

Starting roughly a month ago I have been experiencing drops in internet connectivity for 1-10 seconds every 1-2 hours. Zoom calls completely die and have to reconnect. In other cases, Zoom says "poor...
connection issues
ping failed
ping timeout
Aanthar's avatar
Aanthar
New Contributor
5 years ago
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Thanks. I really don't think there is an issue with my internal router/firewall, and I'm not quite comfortable connecting my PC directly to the internet without a firewall in place. However, I'll give the experiment a try.

BenS1's avatar
BenS1
Former Moderator
5 years ago
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You're welcome, Aanthar. Please reach out to us anytime.
Ben S.
Cox Support Forums Moderator