I agree, I just got singed up a couple days ago and was told on the phone I don’t get access. It’s a FREE app? Why in the world would it be vaguely appropriate to take that feature away from people going through hardships. I’ll be with cox for a bit but then I’m switching. I will not be with a company with those kind of ethical practices at play.
Swraiin24,
Well, it’s good to know that I’m not the only person who dislikes paying money to Cox for substandard service. I thought the Cox replier gave an honest answer — there is no good reason for Cox’s position on the situation. But even though the complaint was sent to higher ups, nothing has changed. I periodically check and the app still doesn’t work for the gateway. Do the higher ups even care or read these things?
I have the T 1862 router and I still can't get access to the app. because I'm on connect assist. What does it cost them? So stupid. So I'll keep calling tech support to have them do thing I could normally do myself on the app.
