Hi Mattamx, welcome to the Cox Forums! And thank you for your post today. I'm glad that you are taking advantage of the ConnectAssist program. I apologize for the misinformation we've provided regarding your question about accessing the Cox Panoramic Wifi App while subscribing to the ConnectAssist Internet tier. I can imagine you might feel like a ping pong ball at the moment; a confused and irritated ping pong ball. I'd probably feel the same way! The agent who called you is correct. ConnectAssist customers do not have access to the Cox Panoramic Wifi App. I know you were hoping for a different answer. I'm sorry! I don't know why ConnectAssist customers don't have access to the app. I value your business and appreciate your point of view. I've forwarded your post to our leadership teams so your voice will be heard! I hope you'll stick with us and stay tuned. Things are always changing, and it's possible that app access may be something reviewed and changed in the future.
Thanks for replying. As I said before, I can't think of any good reason why ConnectAssist customers shouldn't have access to the app. But, maybe there is a reason. I appreciate you getting back to me.
Perhaps you should notify all employees that it’s not available with Connect Assist so they won’t have to spend 2 hours with an agent trouble shooting, submit a ticket and wait three days for a resolution like I did. Seems like a memo could take care of this misinformation and save everyone some frustration.
