CM Error Codewords.

Question

Internet drops like every 3 min. heres my CM Errorcodewords.

Downstream

Channel Bonding Value

Index

4

1

2

3

9

10

11

12

17

18

19

20

21

22

25

26

27

28

29

30

33

34

35

36

37

38

41

42

43

44

45

46

159

Lock Status

Locked

Frequency

801 MHz

783 MHz

789 MHz

795 MHz

831 MHz

837 MHz

843 MHz

849 MHz

879 MHz

885 MHz

891 MHz

897 MHz

903 MHz

909 MHz

927 MHz

933 MHz

939 MHz

945 MHz

951 MHz

957 MHz

357 MHz

363 MHz

369 MHz

375 MHz

381 MHz

387 MHz

405 MHz

411 MHz

417 MHz

423 MHz

429 MHz

435 MHz

300 MHz

203600000

SNR

40.3 dB

40.4 dB

40.2 dB

39.8 dB

39.9 dB

39.7 dB

39.4 dB

39.2 dB

39.1 dB

38.8 dB

38.6 dB

38.7 dB

38.8 dB

38.6 dB

38.7 dB

41.6 dB

41.4 dB

40.9 dB

41.1 dB

41.0 dB

40.9 dB

41.4 dB

41.3 dB

41.4 dB

41.3 dB

41.4 dB

41.6 dB

43.0 dB

NA

Power Level

6.8 dBmV

6.6 dBmV

6.7 dBmV

7.1 dBmV

7.2 dBmV

7.0 dBmV

7.1 dBmV

6.2 dBmV

6.0 dBmV

5.6 dBmV

5.2 dBmV

4.9 dBmV

5.0 dBmV

4.6 dBmV

4.7 dBmV

4.8 dBmV

7.3 dBmV

5.8 dBmV

4.9 dBmV

4.7 dBmV

4.8 dBmV

5.5 dBmV

5.6 dBmV

5.8 dBmV

6.0 dBmV

6.3 dBmV

7.1 dBmV

NA

Modulation

256 QAM

OFDM

Upstream

Channel Bonding Value

Index

1

2

3

4

Lock Status

Locked

Frequency

16 MHz

23 MHz

29 MHz

36 MHz

Symbol Rate

5120

Power Level

40.8 dBmV

41.0 dBmV

43.5 dBmV

Modulation

QAM

Channel Type

ATDMA

CM Error Codewords

Index

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

Unerrored Codewords

2017764903

2100260053

2097286787

2100494567

2100830522

2101002364

2101178489

2101340498

2101505110

2101689968

2101874649

2102073900

2102240692

2102417491

2102590426

2102757952

2102914208

2103095549

2103286132

2103462806

2103571406

2103746946

2103925072

2104106048

2104273792

2104513417

2104700541

2104828848

2105060925

2105232604

2105248492

2107258726

2017764903

Correctable Codewords

3026093

13876

4037

4273

3839

3915

3957

4058

3827

3901

3645

3878

3787

4236

3555

3554

3235

3451

3449

3365

43991

43647

41386

39578

35995

34173

28787

27451

25402

23699

22797

22075

3026093

Uncorrectable Codewords

127736

43479

10524

10640

9909

10222

10506

9882

10085

10096

9941

9876

11237

10501

9686

9633

9306

9116

9216

8685

28983

28555

27631

26172

25221

23750

21940

21906

19837

19182

19633

20566

127736

dave9 · Answer

I think the uncorrectables are much too high. There are different opinions out there but I think uncorrectables should basically be zero and correctables should be a very small number (maybe less than 20 per day). The exception is the OFDM channel where it's normal to see a huge number of correctables, but uncorrectables should still be zero.
Signal strengths look good. Did you confirm that all connections are tight? Loose connections can let in noise and that causes errors.

crystals · Answer

Hello Mrfillbert,

I know how an intermittent signal is quite frustrating. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. -Crystal S. Cox Support Forum Moderator

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CM Error Codewords.

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